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Phrases like “consumer obsessed” and “client-centric” get thrown round lots nowadays. At Kraken, these are extra than simply buzzwords.
Since launching over 11 years in the past, the help expertise of our purchasers has been a elementary differentiator at Kraken. Shopper help led by crypto-passionate specialists from around the globe has been, and can proceed to be, a elementary a part of our mission.
Very similar to our industry-leading safety and engineering practices, our give attention to the consumer expertise just isn’t one thing we frequently boast about. As a substitute, it’s one thing we’re dedicated to constantly enhance.
Between the Kraken Study Heart, Kraken Assist, and our quite a few crypto consultants, we’ve made it straightforward so that you can transition into the crypto ecosystem.
However don’t simply take our phrase for it.
We’ve been lauded by client-obsessed organizations everywhere in the world. Most just lately, we earned first place within the “Buyer Success” class on the European Buyer Centricity Awards. We had been additionally finalists within the “Greatest Buyer Expertise Workforce” and “Greatest Worker Expertise” classes.
Let’s take a look at a number of of the consumer expertise requirements which have helped us earn our fame as essentially the most supportive accomplice in your crypto journey.
The Kraken Assist distinction
At Kraken, our aim is to offer a secure, collaborative, and clear expertise for our purchasers. To ship on this, we acknowledge the necessity to constantly place the most effective pursuits of our purchasers first. We use a number of instruments to show what is usually perceived as an intimidating and irritating crypto expertise into one thing that anybody, anyplace, can perceive.
Past our stay chat, voice, and e-mail help specialists, we embed ourselves the place the discussions about the way forward for crypto are happening. You’ll recurrently see us answering purchasers’ questions throughout all the foremost social media platforms and offering solutions that help their crypto journey.
Whenever you do attain out to us instantly, 90% of stay chat messages obtain a response inside 30 seconds. This degree of responsiveness has helped us earn a consumer satisfaction rating of 93%.*
Crypto by no means sleeps. Neither will we.
In terms of your monetary freedom, there’s by no means a day without work. As you embark on that journey, irrespective of the place you’re on the planet, you’ll need a Kraken crypto specialist by your aspect.
We’ve got by no means been an organization that expects the world to adapt to our manner of doing enterprise. Slightly, we adapt to help you. Kraken Assist hires specialists from around the globe, able to reply your country-specific questions. Our specialists converse greater than 13 languages, so you will get the solutions you want, once you want them, within the language you like.
Our Assist group is accessible on the telephone, 24/7. Why? Certain, we host lots of of articles that reply potential questions on crypto. However, we perceive that you may want another person to elucidate the subsequent step in your crypto journey.
Listening and studying from our purchasers
At Kraken, we perceive that you simply depend on our services and products to empower your monetary freedom. We admire your suggestions and use it to enhance Kraken. You possibly can all the time inform us instantly in the event you uncover methods by which we might enhance our instruments and programs.
We prioritize the suggestions you present to our help group and champion it inside Kraken to make enhancements that you simply, our purchasers, count on. Whether or not you’re in search of new funding strategies, cryptoassets, or superior buying and selling options, we’re all the time listening and we’ll implement your concepts wherever potential. Whenever you inform us what you want, we strive our greatest to pay attention and reply by implementing the in-demand options you need.
On this manner, Kraken Assist is excess of solely a “contact heart” or consumer help group that solutions your questions or guides you thru a course of. At Kraken, Assist is a forward-looking instrument for product improvement that performs a elementary position in enhancing our consumer expertise.
In any case, when you’ve got a query a few course of or an thought a few new performance, there are hundreds of thousands of others that might profit from this as effectively.
No end line on the journey to monetary freedom
In our pursuit to supply the most effective services and products that join all components of the crypto ecosystem, there is no such thing as a last vacation spot. For this reason we attempt to constantly evolve, adapting to our purchasers’ wants and discovering extra methods to listen to and implement your suggestions.
It’s additionally why we proceed to spend money on the individuals, expertise, processes, and requirements that enable us to higher serve our purchasers. We leverage your suggestions, seek for new efficiencies, and make selections based mostly on what we consider will ship the most effective expertise for you.
If a brand new course of could make our response time shorter or our purchasers happier, we’ll attempt to make use of that new commonplace.
On the finish of the day, we’re individuals with a ardour for cryptocurrency, similar to you, and we need to accomplice with you in your crypto journey.
Want extra proof?
Head over to Kraken’s Assist web page to see how we help you at each step of your crypto journey.
*Satisfaction rating outcomes from Kraken’s personal consumer satisfaction survey outcomes gathered after consumer interactions
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