Boeing CIO Susan Doniz leads with curiosity and empathy

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“We dwell in a world filled with change,” says Doniz, and that requires technologists to be agile, curious, and life-long learners. “You must be very adaptable, and pivot in a short time.”

Change isn’t a “one act present,” Doniz provides, emphasizing that these within the IT trade should stay dedicated to life-long studying, as a result of “it’s important to continuously be studying new issues.”

“I’m continuously reskilling myself and upskilling myself,” she says, “studying about new applied sciences, working with friends, going to conferences, seeing what folks have on the market, and being impressed by different companies and what they’ve finished.”

That dedication to life-long studying is an ethos that must be inspired and supported by means of the whole group, Doniz says, which suggests having the precise sources in place to assist and encourage the pure curiosity of workers.

“We have to present the means the place they will make investments, and I’ve by no means seen an organization that means that you can make investments a lot in studying — you may examine something and Boeing will assist you on it,” she says.

That additionally means giving workers alternatives to achieve new experiences on the job by placing engaged and motivated workers into attain roles, which helps develop their expertise and confidence, whereas serving to the group maintain tempo with know-how and expertise demand.

“I’m positive you may’t discover anyone that has two years of generative AI expertise as a result of there’s not lots of people which have that. So we now have to lean ahead,” Doniz says. “For individuals who have proven that they’re curious, and may ship, and may study, then we guarantee that we’re giving them new alternatives. And I believe that’s so vital, to take probabilities and to present folks alternatives to indicate what they will do in new areas of know-how, as a result of that’s the way you study — by means of doing.”

Keys for achievement

For Doniz, the keys to inspiring a workforce is to genuinely care concerning the particular person satisfaction and happiness of every worker, and to be invested within the group’s total success as properly. 

“I actually need folks to achieve success and so placing folks in the midst of all the things and understanding what motivates them, and being genuinely curious and genuinely caring, which typically means giving them the laborious messages, however in a manner that’s caring, I believe is what helps me join but additionally to achieve success with my groups as properly,” she says.

Rising up, Doniz by no means thought of a profession in know-how and is aware of that there are lots of individuals who really feel they “don’t have the abilities or grew up in a spot the place they didn’t have the sources to study” about know-how. However she believes that know-how is greater than “being inquisitive about how a pc works”; it’s “actually about folks.” “I might simply encourage extra folks to contemplate careers in know-how, as a result of you may’t be a great technologist with out being very fascinated about each course of from finance, to advertising and marketing, to manufacturing, and I really feel like I’ve been in a position to nearly do each single profession as a result of I assist know-how. And I won’t have considered that as a woman rising up.”

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