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ServiceNow is an enterprise software program and office administration orchestration vendor based mostly in Santa Clara, Calif. Its cloud-based enterprise service administration (ESM) platform, Now, helps firms automate workflows throughout the enterprise, together with these concerned in IT service administration (ITSM), IT operations administration, IT asset administration, and HR service supply, amongst different domains.
AI — generative AI specifically — has more and more grow to be a spotlight of late for ServiceNow, which has a market cap of $173 billion, making it the twenty sixth largest know-how vendor on the planet.
Right here is the most recent ServiceNow information and evaluation:
Vital ServiceNow vulnerabilities expose companies to information breaches
July 30, 2024: Three vital vulnerabilities in ServiceNow’s IT service administration platform have reportedly been beneath energetic exploitation. The vulnerabilities, for which ServiceNow has issued hotfixes, have uncovered delicate info from over 105 organizations, together with authorities businesses, information facilities, power suppliers, and software program improvement corporations.
ServiceNow embroiled in DOJ probe of presidency contract award
July 25, 2024: ServiceNow has reported potential compliance points to the US Division of Justice “associated to certainly one of its authorities contracts” in addition to the hiring of the then-CIO of the US Military to be its head of worldwide public sector, the corporate stated in regulatory filings on Wednesday. The DOJ is trying into the matter.
ServiceNow 2Q24 outcomes place genAI as ‘tailwind’
July 24, 2024: The cloud-based ESM vendor introduced 22% year-over-year income progress, based mostly on $2.54 billion in software program subscriptions for the quarter, and singled out net-new account contract worth (NNACV) for Now Help, its generative AI platform, as having doubled quarter over quarter, overachieving expectations
IDC MarketScape: ServiceNow amongst cloud administration automation leaders
June 12, 2024: Analysis agency IDC has launched “IDC MarketScape: Worldwide Multicloud and Hybrid Cloud Administration with Automation 2024 Vendor Evaluation,” which ranks ServiceNow amongst its leaders. “Latest investments in generative AI and partnerships with NVIDIA will hold ServiceNow on the forefront of innovation for years to come back,” IDC wrote in its report.
IDC Market Word: Service should show itself in ALM push
Could 31, 2024: ServiceNow’s current entry into the asset lifecycle administration (ALM) market is a part of an formidable progress technique that pits it in opposition to entrenched opponents, notes IDC’s Brian O’Rourke. Right here, the corporate’s genAI push might be an important asset, however “whether or not that is sufficient to guarantee success in a aggressive market … stays to be seen.”
IDC Hyperlink: ServiceNow 1Q24 outcomes announce ‘AI platform’ period
Could 6, 2024: ServiceNow’s 1Q24 earnings name launched the time period “AI platform” as a positioning assertion, notes IDCs Stephen Elliot, who sees compelling potentialities for the corporate and clients alike. “Early indications and discussions from Now Help clients spotlight constructive value financial savings and employees productiveness,” he writes.
Generative AI takes middle stage in newest ServiceNow launch
March 20, 2024: ServiceNow’s newest platform launch, dubbed Washington DC, strikes the cloud-based IT administration and operations software program firm sharply within the path of generative AI, with new options designed to assist firms working with that know-how.
IDC Market Word: ServiceNow entwines partnerships with genAI improvement
March 13, 2024: IDC’s Snow Tempest examines ServiceNow’s newest bulletins, which reveal an intertwined technique of generative AI improvement and {industry} partnerships geared toward focused industries and use circumstances. “These partnerships provide ServiceNow a strategic adoption alternative for organizations contemplating work with generative AI.”
ServiceNow provides gen AI to extra workflows, together with chatbot creation
November 16, 2023: ServiceNow is rolling out one other wave of generative AI additions to facilitate workflow administration on its Now Platform. The replace provides gen AI capabilities for discipline service employees, chatbot creators, and builders, amongst others.
How ServiceNow will get essentially the most out of generative AI
November 15, 2023: As the corporate adopts generative AI internally, ServiceNow CIO Chris Bedi is measuring all the pieces — and thinks you must too. “One purpose we’re releasing early is as a result of we’re prepared,” says Bedi. “We’ve been engaged on massive language fashions for years.”
ServiceNow boasts industry-first gen AI common availability with Vancouver launch of Now
September 20, 2023: With the addition of Now Help to the Vancouver launch of its software program platform, ServiceNow is embedding gen AI throughout the three main workflows it helps. Now Help for IT Service Administration, Buyer Service Administration, and HR Service Supply add new textual content creation and summarization options and an interactive chatbot interface to assist employees get to related info extra shortly.
ServiceNow provides new options to its Now Help generative AI assistant
July 26, 2023: ServiceNow is including new options to its Now Help generative AI assistant that comes bundled with the corporate’s Now platform, designed to assist organizations automate workflows. The brand new capabilities of Now Help, which embrace case summarization and text-to-code, are appropriate with all workflows and are designed to drive productiveness and effectivity for organizations, the corporate stated.
ServiceNow affords digital agent to help with generative AI
June 13, 2023: ServiceNow is making generative AI accessible from extra areas of its low-code improvement platform, placing it entrance and middle within the chatbots enterprises are beginning to use to work together with their ServiceNow purposes.
ServiceNow, Nvidia to deliver generative AI to enterprise workflows
Could 17, 2023: ServiceNow and Nvidia are collaborating to construct generative AI purposes for varied enterprise capabilities geared toward optimizing enterprise processes and workflows.
ServiceNow continues workflow platform enlargement with Utah launch
March 22, 2023: With its Utah launch, ServiceNow is increasing the attain of its Now Platform for workflow automation into new areas, and enhancing its efficiency in others.
ServiceNow posts This autumn progress as enterprise automation stays robust
January 25, 2023: Enterprise software program and office administration orchestrator ServiceNow introduced rosy income numbers in its This autumn 2022 earnings name Wednesday night, saying that whole revenues topped $1.9 billion, which represents a 20% year-on-year improve.
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