Copilot — hardly higher than Clippy?
Benioff, nevertheless, has not forgotten Clippy and attracts nasty comparisons between it and Microsoft’s present AI expertise. The sharpness within the feedback makes it clear how vital it’s for producers to stake out their terrain within the extremely aggressive AI market. Salesforce itself has been making an attempt for years to anchor AI options in its cloud ecosystem underneath the Einstein model. With genAI, the entire thing has taken on a brand new dynamic. A couple of weeks in the past, Benioff introduced Agentforce, a platform on which customers may simply construct AI brokers and combine them into their infrastructure.
Many different producers are additionally presently leaping on the agent bandwagon — together with Microsoft. The world’s largest software program firm not too long ago introduced that customers may use Copilot Studio to develop AI brokers themselves to finish or automate duties extra simply.
“Microsoft rebranding Copilot as ‘brokers’? That’s panic mode,” Benioff sneered on X. “Let’s be actual—Copilot’s a flop as a result of Microsoft lacks the info, metadata, and enterprise safety fashions to create actual company intelligence.” As an alternative, Benioff promoted his personal expertise, which he mentioned is able to actually change firms. “Agentforce doesn’t simply deal with duties—it autonomously drives gross sales, service, advertising and marketing, analytics, and commerce,” Benioff boasted. “With knowledge, LLMs, workflows, and safety all built-in right into a single Buyer 360 platform: That is what AI was meant to be.”