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Prospects affected by a ransomware assault on Rackspace’s Hosted Alternate E-mail have skilled service outages and a compelled transition to Microsoft 365 — and have broadly expressed outrage about an total lack of transparency from the corporate in regards to the breach. However Rackspace’s newest electronic mail to them, offered to Darkish Studying by a reader, tries to place a constructive spin on the corporate’s response. “As you recognize, on Friday, December 2, 2022, Rackspace skilled a ransomware incident in its Hosted Alternate E-mail enterprise, a managed electronic mail resolution offered to small and medium companies,” the Rackspace electronic mail to prospects mentioned. “On account of swift motion on the Firm’s half in disconnecting its community and following its incident response plans, industry-leading international cybersecurity agency CrowdStrike has confirmed the incident was shortly contained and restricted solely to the Hosted Alternate E-mail enterprise.” It then invitations them to attend a webinar on Tuesday hosted by a panel of Rackspace management, together with its CISO Ed Pawlowski, for added info and a possibility to ask questions.”This was an incident with restricted impression,” based on the e-mail — a declare that prospects are begging to vary on. Customers have already filed go well with in opposition to Rackspace for negligence and have complained bitterly a couple of lack of buyer assist with the transition to Microsoft 365, an absence of entry to their knowledge, and restricted communications with the corporate.Sustain with the newest cybersecurity threats, newly-discovered vulnerabilities, knowledge breach info, and rising developments. Delivered every day or weekly proper to your electronic mail inbox.Subscribe
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