CIO 100 Award winners show the transformative worth of IT

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In overseeing elections, native governments throughout the US are tasked with not solely administering and counting votes however verifying the outcomes — a course of that has taken on heightened significance in recent times as a result of extra intense election scrutiny.

Linda Gerull, metropolis CIO, Metropolis and County of San Francisco
Metropolis and County of San Francisco

The vote verification course of requires an intensive overview of election outcomes to reveal they’re correct, and may embody checking for errors or irregularities, akin to incorrect ballet counts or points with voting machines, in addition to fraud that would undermine election integrity.

A risk-limiting audit (RLA) is one audit kind used for election verification. RLAs decide exactly how a lot hand-counting is important to verify election outcomes to a given stage of confidence. For instance, the nearer the competition, the extra ballots that should be examined.

To completely automate its RLA course of, the San Francisco Division of Elections partnered with the San Francisco Division of Expertise. Linda Gerull, CIO for the Metropolis and County of San Francisco, and her workforce used a mix of in-house software program, open-source programming, and knowledgeable algorithms to create an RLA platform able to robotically auditing hundreds of votes on-demand to confirm outcomes. The platform can also be able to auditing the town’s ranked-choice voting contests, making it the primary such platform able to doing so.

San Francisco’s IT effort “supplies better transparency to the general public, minimizes human bias, and saves time,” Gerull says. “In more and more politicized occasions, simply performing RLAs can present a measure of confidence to the voter that elections are being run correctly.”

For a take a look at how different CIO 100 Award winners are supporting truthful elections, see “Los Angeles IT secures the vote with open supply and the cloud.”

AI avatar helps CSN higher have interaction college students

Group: School of Southern Nevada

Mission: Digital President Zaragoza

IT Chief: Mugunth Vaithylingam, CIO

The School of Southern Nevada turned to cutting-edge know-how — an avatar named Digital President Zaragoza (DPZ) and primarily based on the real-life CSN president — to deal with academia’s longstanding want to have interaction college students and enhance their academic expertise.

Mugunth Vaithylingam, CIO, School of Southern Nevada
School of Southern Nevada

Groups overseen by CSN CIO Mugunth Vaithylingam mixed customized AI visuals, voice, and content material to create this first-of-its-kind customized avatar, which is deployed and rendered from an online browser utilizing client-side CPUs. The scalable avatar can have lots of of hundreds of conversations individually and concurrently, and is very customizable and interactive in real-time, thereby offering an immersive expertise for every consumer.

Moreover, AI capabilities allow the avatar to adapt to numerous situations, reply to consumer enter, and supply a human-like interplay. For instance, it will possibly study and use college students’ names and supply customized info.

DPZ captures, ingests, organizes, and acts on disparate info seamlessly, permitting for frictionless model interplay throughout all scholar touchpoints. Furthermore, it will possibly talk with college students by internet and cell gadgets.

“It helps us handle the challenges that enormous group schools face in offering real-time help and steering to college students,” Vaithylingam says. “Particularly in an period when cell connectedness is ubiquitous, our present era of scholars want the flexibility to get assist and have someplace to go once they really feel overwhelmed proper from the place they’re.”

Vaithylingam provides: “I’m happy with the truth that we had been capable of create a instrument that has the potential to make an actual distinction within the lives of scholars.”

With the avatar deployed, CSN officers plan to measure whether or not Digital President Zaragoza improves scholar engagement, studying outcomes, scholar satisfaction, retention, and accessibility, along with producing time and prices financial savings.

Low cost Tire re-engineers its buyer expertise

Group: Low cost Tire

Mission: Low cost Tire Pit Move

IT Chief: Gary Desai, EVP and CIO

Low cost Tire’s Pit Move is a brand new retailer idea that makes use of know-how to place the shopper on the heart of the tire-buying expertise — and within the course of additionally brings worth to workers and the corporate itself.

Gary Desai (EVP and CIO) and Tom Williams (Chief Expertise Officer), Low cost TireGary Desai and Tom Williams / Low cost Tire

Pit Move retailer clients can order tires on-line, schedule an set up appointment, after which full the sale and set up course of through a drive-through lane.

The applied sciences powering this new buyer journey embody tire scanners and cameras that consider tire tread depth and situation; digital shows that information clients into particular work bays and supply work updates; and handheld gadgets that allow retailer associates to speak completion of providers.

Revised back-store purposes help this digital-first method.

To ship this transformative product, EVP and CIO Man Desai targeted on creating a minimal viable undertaking and fostering cross-functional collaboration, mobilizing a workforce that leveraged user-centered design to develop new archetypes, personas, and “to-be” journey flows.

The launch of the primary Pit Move retailer, positioned within the Atlanta space, represents a pivot from a standard brick-and-mortar retailer to a strong omnichannel model, enabling Low cost Tire to supply a extra seamless, intuitive buyer expertise with clever workflows that lower down on retailer go to occasions.

The undertaking additionally ensures technicians’ consolation and security as they service clients. And it yields a number of enterprise metric enhancements, akin to limiting surplus stock. Furthermore, Pit Move has helped form the corporate’s roadmap for its future, says Chris Chapman, firm vp of IT retailer know-how at Low cost Tire.

“First, it reveals that Low cost Tire is keen to put money into artistic and revolutionary new methods to have interaction with our clients. Second, this new retailer mannequin will enable Low cost Tire to enter markets/areas the place land and development prices are at a premium and nonetheless present our clients with a world-class expertise,” Chapman says.

For extra about Low cost Tire’s Pit Move undertaking, see “Low cost Tire tunes IT to reinvent buyer expertise.”

US DoT digitizes car security inspections

Group: Federal Motor Service Security Administration, US Division of Transportation

Mission: SafeSpect: Digitizing Security Inspections of Business Automobiles

IT Chief: Pavan Pidugu, CTO

In collaboration with state companions, the Federal Motor Service Security Administration (FMCSA) conducts roughly 3.5 million car inspections throughout the US yearly.

Pavan Pidugu, CTO, FMCSA, US Division of Transportation
US Division of Transportation

For a few years, the 18,000 security and legislation enforcement officers conducting these inspections needed to navigate 9 separate purposes, often whereas working within the discipline, typically in conjunction with a freeway — a scenario FMCSA officers acknowledged was ripe for digital transformation and an improved worker expertise.

“We needed to supply a safer means for security enforcements,” says FMCSA CTO Pavan Pidugu, who, working with the CIO and FMCSA management, targeted on delivering a brand new inspection system shortly.

Starting with information-gathering periods with stakeholders to outline the issues and wishes, the Workplace of the CTO (OCTO) leveraged human-centered design ideas and agile growth ideas to pilot SafeSpect inside 5 months of the undertaking kickoff date.

SafeSpect is the one device-agnostic web-based inspection platform available in the market that works with or with out connectivity. It incorporates a single pane of view into all related details about the motor provider, car, and driver being inspected, thereby enabling inspectors to make fast data-driven choices.

Furthermore, the appliance move and logic streamline info seize by eliminating redundancy and conflicts. It additionally permits inspectors to tailor the expertise to their utilization, carry an enter system to the purpose of inspection to get rid of transcription errors, and enter info with minimal keystrokes to reduce errors and inconsistencies.

Throughout the pilot, the SafeSpect workforce noticed a 60% enchancment in time to finish and submit a Stage 3 inspection for approval.

OCTO continues so as to add new capabilities and options to SafeSpect, and Pidugu says his workplace is exploring whether or not SafeSpect could possibly be used for different kinds of inspections.

Generac transforms its enterprise with information

Group: Generac Energy Methods

Mission: PowerInsights

IT Chief: Tim Dickson, CIO

After arriving at Generac Energy Methods as its new CIO, Tim Dickson hosted the corporate’s first-ever hackathon to upskill IT workers and consider the workforce. However the occasion yielded an excellent larger lead to type of PowerInsights, an interactive geospatial visualization, analytics, and AI instrument that helps the corporate establish potential new clients and supply different new market alternatives.

Tim Dickson, CIO, Generac Energy Methods
Generac Energy Methods

PowerInsights is displayed on an 85-inch touch-screen TV within the firm’s most important foyer, permitting workers, executives, and guests (together with clients) to see and work together with the info. It will probably, for instance, present the place there’s idle energy {that a} buyer (akin to a utility) may need to promote, and it additionally supplies the corporate’s seller community with a holistic view of their enterprise and alternatives to develop.

The undertaking has been transformative for Generac’s enterprise.

“PowerInsights has helped the corporate evolve from a generator producer into an vitality know-how options supplier,” Dickson says.

As a part of the hackathon, the IT workforce sought to attain three issues: to mixture the corporate’s information into an enterprise information platform; to construct an API that would offer enterprise entry to that information; and to develop a machine studying algorithm to supply insights on high of the aggregated IoT information.

The hackathon’s preliminary prototype proved all that was, certainly, technically attainable, and it quickly developed into a proper program that produced PowerInsights.

Along with delivering full visibility of belongings throughout the corporate, PowerInsights additionally options an AI mannequin referred to as PowerScore, which helps the corporate’s gross sales and advertising groups goal potential clients with campaigns and promotions. Its two different AI fashions, Alternative Rating and Utility Rating, present extra insights about market alternatives.

For a deeper take a look at PowerInsights, see “Generac powers enterprise transformation with information, AI.”

Nice Wolf Resorts goes digital to reinforce visitor expertise

Group: Nice Wolf Resorts

Mission: Mission Darwin

IT Chief: Ramki Srinivasan, CDIO

Nice Wolf Resorts skilled 40% development throughout the previous 5 years, with the corporate increasing its footprint in addition to the variety of company it hosts. The corporate expects 60% development to its waterpark-themed resorts within the subsequent three years.

Ramki Srinivasan, CDIO, Nice Wolf Resorts
Nice Wolf Resorts

In response, IT — working collaboratively with operations and different purposeful teams — created a multipronged initiative aimed toward delivering extra digital experiences for each company and workers.

The initiative’s deliverables embody new on-site kiosks in addition to new and redesigned cell capabilities to supply contactless providers, akin to digital check-in and meals ordering.

One other deliverable makes use of synthetic intelligence to help the corporate’s lifeguards; right here, IT delivered cameras that use AI to watch waterparks and establish potential issues of safety, with the purpose of additional enhancing guard response occasions.

IT additionally deployed robotic course of automation (RPA) and modernized handbook legacy workflows through a migration to cloud platforms.

Chief Digital and Data Officer Ramki Srinivasan says Mission Darwin targeted on enabling workers “to maintain company extra successfully and effectively” whereas additionally enhancing the expertise for employees, too.

“We’re making quite a lot of progress addressing these targets,” he says, noting that the undertaking has helped lower prices and increase income, too.

For instance, the brand new cell food-ordering capabilities are delivering verify sizes 50% over walk-in orders. And automation has eradicated 50,000 hours of expert labor yearly, with future workflow automation set to get rid of much more.

Srinivasan says the initiative is important to firm’s development aims, too. The mix of automating workflows, including digital self-service capabilities, and modernizing legacy purposes means employees have been capable of shed low-value handbook duties and may give attention to higher-value ones. That not solely improves the shopper expertise however will increase employee effectivity. As Srinivasan explains: “We can’t have the expansion and scale that we have now deliberate with out these enhancements.”

Machine studying helps Novant Well being enhance suicide prevention

Group: Novant Well being

Mission: Behavioral Well being Acuity Threat mannequin for suicide prevention by medical interventions

IT Chief: Karen Hegarty, VP Cognitive Computing

In the case of suicide prevention, a key difficulty is figuring out sufferers in want. The Columbia-Suicide Severity Ranking Scale (C-SSRS), a handbook screening instrument that depends on a affected person’s willingness to precise having suicidal ideas, may be challenged on this space, and so the workforce at Novant Well being sought to develop a greater method to discovering potential suicidal ideation.

Karen Hegarty, VP of cognitive computing, Novant Well being
Novant Well being

Karen Hegarty, vp of cognitive computing at Novant Well being, and her workforce partnered with clinicians from psychological well being, emergency drugs, and psychiatry to create an automated and data-driven predictive mannequin that examines info from a affected person’s medical document to evaluate the probability of suicidal conduct.

The Behavioral Well being Acuity Threat (BHAR) mannequin leverages a machine studying approach referred to as random forests, which may be natively hosted within the digital well being document and up to date in near-real time, with outcomes instantly out there to medical workers.

“This work permits our care workforce to establish potential suicidal ideations and interact with the affected person in a significant and caring means,” Hegarty says.

To construct the BHAR mannequin, the Novant Well being workforce used historic information from its digital well being information (EHR) system in addition to information from exterior sources.

The BHAR mannequin supplies clinicians with a real-time evaluation of threat within the type of a proportion and color-coded low/medium/excessive vary, all of which is seen within the affected person’s EHR.

The tech workforce’s partnership with medical groups helped construct belief within the mannequin’s accuracy and effectiveness amongst caregivers. And that partnership together with a human-centered method to implementing BHAR ensured that the instrument match inside medical workflows.

“The work paid off, and we’re seeing an actual influence on our sufferers, their care, and their lives,” Hegarty says, noting that Novant Well being plans to share the mannequin in order that different healthcare programs can implement it to learn their sufferers.

Oshkosh tracks manufacturing belongings with IoT

Group: Oshkosh Corp.

Mission: Bettering Manufacturing Effectivity by IoT Enabled Asset Monitoring

IT Chief: Anu Khare, SVP & CIO

Oshkosh Corp., maker of specialty automobiles and entry gear, had challenges in its means to find elements, automobiles, and tooling — challenges that created a barrier to better manufacturing effectivity.

Anu Khare, senior vp and CIO, Oshkosh Corp.
Anu Khare / Oshkosh Corp.

To deal with that downside, Oshkosh IT partnered with manufacturing to construct and implement an IoT-enabled asset-tracking functionality that allows real-time identification of important instruments, elements, and gear in 3D area with accuracy inside 12 inches. The platform, which may additionally observe asset motion over time to tell material-flow enhancements, works by a grid of wi-fi Bluetooth satellite tv for pc nodes put in inside Oshkosh’s manufacturing facility, and every of the corporate’s belongings are tagged with Bluetooth transmitters.

The answer operates much like a GPS system, however it’s localized throughout the store flooring, is safer, makes use of much less vitality, and prices lower than GPS.

Manufacturing workforce members can see the geolocation of any half, instrument, gear, or car with a visible illustration of its coordinate in 3D area. An interactive dashboard with cell capabilities permits workforce members to view satellite tv for pc well being, every tagged asset with real-time location on the specified web site, and heatmap information collected over a specified time vary.

The system successfully automates 3,750 hours yearly in simply considered one of Oshkosh’s services, time beforehand spent trying to find important instruments and elements, says Anu Khare, senior vp and CIO. That in flip permits employees “to give attention to the manufacturing, leading to improved effectivity,” he provides.

Moreover, the system’s machine studying fashions ship extra worth by scanning asset location information for material-flow optimization.

The corporate continues to scale its use of this asset-tracking system and sees alternatives to make use of the know-how in different areas of its operations.

“We’re solely scratching the floor of the instrument’s capabilities,” Khare provides.

Reed Smith calls on AI to assist form authorized groups

Group: Reed Smith

Mission: Sensible Resourcing

IT Chief: Steven W. Agnoli, CIO

Worldwide legislation agency Reed Smith needed to make sure that it was deploying the suitable sources to the suitable jobs in essentially the most environment friendly method to fulfill shopper wants.

Steven W. Agnoli, CIO, Reed Smith
Reed Smith

It additionally needed to effectively seize its legal professionals’ experience. And it sought to enhance its means to make sure that numerous lawyer groups can be fielded and profitable in resolving shopper’s authorized points.

To satisfy these aims, Reed Smith’s know-how workforce created Sensible Resourcing, which makes use of industry-leading processes and AI to supply choice help for staffing shopper engagements.

Sensible Resourcing presents a holistic view into lawyer suitability for a specific piece of labor and supplies a clearer understanding of areas of utilization weak point, abilities development wants, and resourcing enhancements, says agency CIO Steven W. Agnoli.

“Sensible Resourcing makes info assortment, validation, and sharing simple, and it brings a stage of knowledge accuracy, data, and reporting that was not beforehand attainable,” he provides.

Sensible Resourcing consists of in-house developed know-how for allocating and monitoring work requests, figuring out abilities growth areas, and calculating range and inclusion metrics. Its AI mannequin makes use of a mix of authorized matter information and time labored to foretell lawyer expertise ranges.

Advantages from the Sensible Resourcing undertaking embody elevated income as a result of faster staffing of engagements with extra acceptable sources, elevated accuracy within the agency’s efforts to workers extra numerous shopper work groups and its means to report progress on staffing numerous groups to purchasers.

The undertaking additionally introduced a heightened consciousness of the IT division’s means to leverage rising tech for the agency’s profit, Agnoli says, including, “The undertaking has reimagined how groups of legal professionals, directors, and technologists work collectively to carry revolutionary thought to long-established processes.”

Extra US CIO 100 Award winners

The next articles present an in-depth take a look at these and extra of our 2023 US CIO 100 Award successful initiatives:

Atlantic Well being System: “Atlantic Well being streamlines insurance coverage authorization with clever automation”Sunil Dadlani, Chief Data & Transformation Officer, CISO

Avnet: “How Avnet accelerates its product design course of”Max Chan, CIO

Belcorp: “Belcorp reimagines R&D with AI”Venkat Gopalan, Chief Digital, Knowledge & Expertise Officer

CareSource: “How CareSource IT is addressing information interoperability challenges in healthcare”Devon Valencia, CIO

CarMax: “CarMax drives enterprise worth with GPT-3.5”Shamim Mohammad, EVP and Chief Data and Expertise Officer

Cherokee Nation: “Cherokee Nation empowers its residents with IT”Paula Starr, CIO

Low cost Tire: “Low cost Tire tunes IT to reinvent buyer expertise”Gary Desai, EVP and CIO

Dow: “Dow turns to AI to speed up chemical search”Nathan Wilmot, IT Director of Knowledge Consumer Partnerships

Eastman: “How IT does enterprise at Eastman”Aldo Noseda, CIO

Generac: “Generac powers enterprise transformation with information, AI”Tim Dickson, CIO

Los Angeles County Registrar-Recorder/County Clerk: “Los Angeles IT secures the vote with open supply and the cloud”Aman Bhullar, CIO

Miami College: “Invoking IT to assist revitalize Indigenous languages liable to extinction”David Seidl, VP of IT & CIO

PepsiCo: “PepsiCo IT redefines direct-to-store enterprise mannequin success”Shyam Venkat, Sector CIO

Pink Hat: “Pink Hat embraces hybrid cloud for inner IT”James Palermo, CIO

Sysco: “Sysco’s recipe for development facilities on IT”Tom Peck, EVP and Chief Data and Digital Officer

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