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Simplifying your collaboration platform is greatest completed by adopting one which can be a cloud-based platform, particularly, cloud calling. However you don’t must compromise on much less efficiency and options. In reality, with the flexibility to handle from the cloud, your group will acquire a full characteristic set with decrease prices general.
Once we began these conversations twenty years in the past (with the introduction of Voice over IP, or VOIP) I keenly bear in mind discussing the necessity to make any new gadget look and act just like the one used beforehand. Whereas we added just a few options and did make our 911 platform extra strong – it additionally grew extra sophisticated on the similar time.
So right here we’re at that crossroads once more. However this time, it’s a generational change. One with lengthy lasting impacts as we transfer workloads to the cloud. That’s why it’s essential we take our learnings from the previous twenty years into consideration as we search for our path ahead.
Assembly the collaboration wants of presidency
Whereas these selections are often made on the services, public security, and IT ranges in our organizations, what if we checked out this in another way from a persona standpoint? What if we get the strong options {that a} authorities worker wants, with the flexibility to ensure the wants of services, public security, and IT departments?
The Authorities workforce is now cell, agile, and linked. Our communication platforms ought to mirror this transformation. Textual content messaging, video chat, and voice providers are all a part of the every day channel of communication in our worlds. We’ve most likely all seen situations the place, if the IT division doesn’t present the characteristic an worker or division wants, they may exit and get it themselves. These types of “shadow IT” are extra widespread than you assume.
Transitioning to the cloud provides us the flexibility to reign in a few of these practices. All whereas giving our state and native authorities employees the entry and communication answer that performs greatest for them.
Authorities collaboration was meant for the cloud
Now for the excellent news. There are answers that may meet these wants of all of your key personas, and they’re based mostly within the cloud.
Cloud-based collaboration options provide many advantages that you could be not pay attention to. First, they supply a single type of identification and communication medium on your customers. They will additionally repurpose many gadgets you might have already invested in. Plus , they’re totally compliant and extra strong on your public security groups (together with necessities for nomadic providers and the Ray Baum’s act).
With a cloud-based collaboration answer, your IT division can keep away from lengthy, drawn out—and painful—upgrades. Or worrying about location and redundancy wants of an growing old information middle. Cloud-based collaboration options may combine together with your present cloud platforms, simplifying identification, authentication, and configuration. These may be achieved with a Unified Communications as a Service (UCaaS) cloud platform that’s simpler to manage, analyze, and function.
That is the place Webex Calling is available in
Implementing a cloud calling platform provides you added flexibility, plus high-value options and enhanced safety. For instance, as a cloud-based platform, Webex Calling may be a part of an general collaboration answer or operate as a stand-alone, offering options and performance that add robust worth on your customers.
The power to entry native emergency administration providers is an extra characteristic that’s important for enhancing the bodily safety of your services. The interoperability with silent panic buttons inside the public service atmosphere signifies that notifications and native, state, and federal E911 necessities are in place.
What about survivability? Webex Calling has a number of methods to deal with survivability, from the easy use of an utility in your cell phone, to multi-path community connectivity, to the requirements of premise-based backup. It’s a cloud-based collaboration answer that may meet most any kind of requirement you want.
Constructing your cloud calling answer for the long run
Transferring to a cloud calling platform is the generational change that we’ve been ready for. It provides your group added flexibility, excessive worth options, and enhanced safety. With Webex Calling, you set your companies on a strong path for the subsequent 10 years. One which empowers customers throughout companies with a know-how that enhances their skill to serve.
Let’s keep away from the error we, as an business, made twenty years in the past once we merely shifted the platform from one medium to a different. We now have the uncommon alternative to construct a characteristic wealthy platform that may serve state and native authorities by way of a cloud-based ecosystem reflecting their present use instances and desires. And actually impression this and future generations for the higher.
Webinar: Remodel your neighborhood with steady collaboration
Be a part of us Wednesday, Feb 15 2023 2:00 PM – 2:45 PM, (UTC-05:00) Japanese Time (US & Canada), as Cisco specialists present you ways one highly effective, safe, and easy-to-use instrument brings everybody collectively to do distinctive work—whether or not within the workplace, working remotely, or on the go—with built-in collaboration, embedded safety, and distinctive efficiency. Register for webinar.
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