[ad_1]
Expensive SAP Help,
I don’t suppose we should always see one another anymore.
It’s not you; it’s me. No … wait … it’s largely you.
SUBSCRIBE TO OUR NEWSLETTER
From our editors straight to your inbox
Get began by getting into your e-mail deal with under.
Our relationship began as anticipated, however we’ve grown aside. We now need various things.
You aren’t who you had been
You’ve modified. It was that my annual upkeep payment received me assist, upkeep, and new performance. However then the brand new options had been fewer and fewer and got here much less continuously. Then under no circumstances. I used to be nonetheless paying the identical $1 million yearly however getting much less worth for it.
You do understand that you just stopped accepting me for who I used to be. So many instances, you stated that our relationship couldn’t proceed in the identical method except I upgraded. The software program I paid $5 million for was all of the sudden not new sufficient so that you can maintain anymore. I poured my coronary heart and soul into that software program. It’s paid for, absolutely amortized, steady, closely personalized, and doing precisely what I want it to do.
However you need me to pay additional for ongoing assist as a result of the model I’ve is now too outdated for you.
How do you suppose that made me really feel? (BTW, others share my emotions.)
A few instances, I acquiesced and upgraded—at nice expense to me—as a result of my software program was working, and I wished to maintain it supported and maintained. The upgrades had been onerous and disruptive, however I did it for us. I simply couldn’t preserve doing it—couldn’t preserve upgrading for no different cause than that you’d nonetheless like me and take care of me. I’m proud of who I’m, so one other improve would simply be a charade.
An ultimatum? Actually?
Then there was the 2027 ultimatum. You instructed the entire world that after December 31, 2027, you’ll cost an extra 2 proportion factors for sustaining assist. That’s a ten% value improve for me. You understand my funds is tight; I can’t afford that.
Then so as to add insult to damage, you stated that after 2030, we’re via. Kaput. It’s over. Finish of the street.
And what do I get for staying with you? You’re elevating my annual charges, first by 3.3% and now by one other 5%.
Ever heard of dedication and constancy?
You clearly need me to desert my ECC software program for this shiny new object you name S/4HANA. It’s clear to me now that that is who you’ve got been spending time with. In any case, we had finished collectively, I didn’t wish to consider it. I naïvely ignored all of the indicators, considering it couldn’t probably be true. That’s on me.
I in all probability ought to have paid extra consideration once you began investing your time and vitality in that proprietary database known as HANA. It’s apparent that you just and HANA have one thing unique happening.
I want my house
I’m actually feeling pressured. Not solely would you like me emigrate to HANA and S/4HANA, however you additionally need me to surrender my perpetual licenses and substitute them with subscriptions. That’s like surrendering the deed to my house so I can lease a special one from you. And talking of house, you need me to go away my premises and transfer to a cloud. You name it your “RISE with SAP” program. Which may sound intriguing on the floor, however I’ve appeared into it and it’s not a superb match for me. It limits my choices and locks me right into a multifaceted contract with you. I desire a business-driven roadmap, not a vendor-dictated one.
In any case the nice instances we’ve had, can we now want an advanced prenup? I don’t suppose so.
Tossed apart
You understand that I’ve been fortunately working our ECC software program on-premises. Fact be instructed, I’ve even thought of transferring to S/4HANA, however it could be on-premises too. That’s the place I’m comfy. However now you’re saying that future improvements akin to AI, generative AI, and sustainability would solely be out there to your prospects working S/4HANA Cloud, public or non-public editions within the RISE or GROW packages. Oh, and these options would have a 30% potential uplift in the price of this system. I’m sorry, however this simply feels prefer it’s all about you.
So, I’m transferring on. (And I wished to place that in writing earlier than the annual September 30 deadline for notifying you.)
Seeing another person
I’ve to be trustworthy. I’ve met another person. It’s Rimini Road. They stated they might take me as I’m and assist my present ECC software program for 15 years or extra from the time I change to them. They don’t have a 2027 or 2030 or 2040 deadline; these dates are irrelevant. They simply need what’s greatest for me. And they’ll assist me the place I’m and get me to the place I wish to go. I don’t need to improve except I wish to. They’ll optimize my present surroundings and assist me evolve by innovating across the edges of my ECC. They actually have a crew that may assist me remodel my IT the place and when it makes essentially the most sense for my enterprise.
Right here’s the kicker: they’ll present nice assist for 50% lower than what you had been charging yearly. Their shoppers price them a mean of 4.9 out of 5.0 for seven totally different assist standards. And so they’ll assist my customizations, ship tax, authorized, and regulatory updates, present interoperability options so I can proceed to replace my environments with out upgrading my software program, and supply safety options to assist preserve me protected! They’ll even present managed providers for our SAP cloud merchandise, together with Ariba, Concur, SuccessFactors, and others.
They love me; they actually, actually love me.
I want you the most effective
Know this: I nonetheless like your software program. So, preserve writing it. Possibly sometime we are able to see one another once more. However for now, and a number of other years down the street, that is the best way it have to be.
Goodbye and greatest needs.
Sincerely,
Me
To be taught extra, go to us right here.
In regards to the writer
Scott HaysSenior Director, Portfolio Advertising and marketing
Rimini Road
Scott Hays is a seasoned veteran in enterprise software program expertise for ERP and buyer expertise. At Rimini Road, Hays is liable for the go-to-market technique, messaging, and content material for end-to-end software program assist, merchandise, and providers.Previous to Rimini Road, Hays served as senior vp of product advertising for Epicor, a mid-market ERP supplier, and vp of options advertising for Verint, a worldwide chief in buyer engagement options.Earlier in his profession, Hays was with Clarus Company as a growth supervisor and product supervisor for financials, procurement, and enterprise intelligence options, and was a retail purchaser and programs supervisor with Macy’s Division Shops.Hays holds a level in Economics and Sociology from Stanford College.https://www.linkedin.com/in/scott-hays
[ad_2]