“How shortly we reply to an inquiry, providing recommendation and options to prospects, is admittedly essential and a part of the standard journey. It isn’t simply concerning the product.” Chris Wilson, UR’s VP of World Service and Buyer Expertise, is chargeable for assuring the UR cobots are up and working post-deployment with instruments and processes in place not solely to resolve points but additionally to supply finest follow suggestions. His workforce manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with prospects, guaranteeing quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the energetic robotic person group grew, the Service Crew regarded for revolutionary methods to allow prospects and Distributors to succeed in out for assist and assist. In early 2020, a web based portal, myUR, was launched, enabling distributors and finish prospects to register guarantee circumstances, service requests and assist inquiries. The portal additionally permits them to register their cobots’ serial numbers with UR, creating a complete new platform of communication and assist. Since its preliminary launch, the accessibility and usefulness of myUR have advanced from a case administration system right into a discussion board the place all stakeholders can interact and keep related.