Immediate messaging is altering how enterprise will get executed. In case your group makes use of an immediate messaging program like Slack or Microsoft Groups and even client messaging platforms like WhatsApp, Telegram, Sign, and so on., you may attest to the communication and productiveness advantages. (Or possibly you may’t — extra on that in a second.)
Research present that roughly 23 billion immediate messages (IMs) get despatched every day globally. That’s practically 300,000 per second. A few of these qualify as private, however many (maybe most) happen in the course of the common course of enterprise.
What many won’t understand is that their enterprise IM software program may very well be placing their group in danger. Conventional IM shoppers aren’t designed for actually compliant communication, a key vulnerability for companies in extremely regulated industries like healthcare, insurance coverage and finance. They’re troublesome, possibly unimaginable, to average. They’ve critical and maybe insurmountable weaknesses round knowledge auditing and retention. And even when we set all these points apart, conventional enterprise IM shoppers are solely as safe because the gadgets they’re used on.
So, the pure answer is to return to “email-first” communication, proper?
Most likely not. However you might want a safer enterprise immediate messaging answer, like SayHey Messenger®. Earlier than we dive into how SayHey may also help your group tackle its knowledge safety challenges, let’s take a better take a look at the place conventional enterprise IM options fall quick.
The Situation with the Standing Quo
Conventional enterprise immediate messaging options appear handy and succesful — and they’re for probably the most half. However relating to knowledge safety, hidden vulnerabilities lurk simply beneath the floor. Listed below are a few of these widespread points that may contribute to critical knowledge safety danger.
Consumer Administration Points: How a lot management do you have got over your IM app’s customers? For those who’re utilizing Slack or Microsoft Groups, you may add, take away, and alter person permissions, however you have got restricted management over the kinds of content material your customers can share and nearly no content material moderation means. To start with, this can be a potential regulatory nightmare, as untethered customers are liable to say and share issues that land them (and your group) in authorized scorching water. It’s additionally a critical risk to your DEI program and will decrease worker morale or enhance attrition. If your organization is utilizing the beforehand listed “client fashion” messaging apps, you in fact have completely no person administration or safeguards.
Knowledge Administration Points: Different IM apps have some knowledge administration controls, however decided end-users can circumvent them pretty simply. And in case your workforce is utilizing a client messaging app like WhatsApp, iMessage, or Sign, you have got zero management over message content material and metadata.
Extra Standing Quo Points:
Knowledge Safety Points: Conventional enterprise messaging instruments are “safe” solely within the sense that they’re password-protected and permit personal teams or channels. They don’t encrypt message knowledge. And, they retailer mentioned knowledge in methods and locations which will or might not adjust to relevant legal guidelines (e.g., GDPR). In the meantime, client messaging apps that do use encryption can’t police end-user conduct or preserve person gadgets from falling into the mistaken palms. Finish-to-end encryption is simply nearly as good because the people who use it.
Business-Particular Compliance Points: Normal-purpose enterprise messaging apps aren’t constructed for industry-specific compliance regimes, equivalent to HIPAA (healthcare) and PCI (finance). At the least, not the off-the-shelf variations. Encrypted apps do a greater job of defending message knowledge, however they’re inherently troublesome to audit. This causes a distinct set of compliance challenges.
It’s Not 2013 Anymore
Are you able to get round these issues just by selecting not to select? In different phrases, are you able to fake it’s 2013 once more whereas attempting to skate by together with your electronic mail shopper, Zoom, in-person conversations, and old style voice telephone calls?
Sadly, no. Distant work is way extra prevalent than a decade in the past, and even only a few years in the past. Even within the in-person environments, workspaces are extra fragmented than they was once.
E mail, even new-and-improved, all-in-one shoppers, isn’t highly effective sufficient to assist your far-flung workforce’s wants. Neither is Zoom or your most well-liked video conferencing answer. Each have the identical compliance and danger administration points, anyway.
The Greatest Knowledge Safety Danger for Your Enterprise is Sitting in Your Pocket
Your workers will work across the absence of an organization-wide IM answer, a method or one other. They’ll undertake a “deliver your individual” strategy to messaging, utilizing private iMessage, WhatsApp, or service SMS shoppers to realize the identical outcomes. For sure, this isn’t a cybersecurity greatest follow, and actually, it’s even worse than utilizing a standard enterprise IM answer.
7T, the corporate behind SayHey Messenger know all this, they usually’ve put quite a lot of effort into constructing a messaging software that addresses these points. When used correctly and deployed throughout your complete group, SayHey Messenger’s cell and Net messaging shoppers can mitigate the information safety dangers you face on daily basis.
How SayHey Messenger® Mitigates Knowledge Safety Danger
SayHey Messenger’s core options and capabilities assist stringent knowledge safety protocols and regulatory compliance regimes throughout various industries and authorized jurisdictions:
Whole Knowledge Sovereignty: As a SayHey Messenger admin, you have got complete possession and management over your group’s knowledge. Customers can’t delete unique messages, as with client messaging apps.
Complete Audit Path: SayHey encrypts and shops all messaging knowledge in a safe, scalable AWS atmosphere, the place it’s out there for auditing at any time when. Tremendous-granular auditing instruments simplify the precise course of. This lets you kind and export real-time knowledge. This additionally permits you to set up studies round matters, key phrases, customers, or particular message threads.
Full Moderation Toolset: SayHey gives a keyword-based, automated moderation toolset. It’s a simple, low-maintenance technique to flag and take away problematic messages and stay compliant with each exterior authorized necessities (e.g., labor legal guidelines) and inside protocols (e.g., DEI frameworks). Customers may also flag messages which will violate firm insurance policies, making your moderation job that a lot simpler.
Scalable, Cross-Group Communication With SayHey Areas: SayHey Areas allows company-wide communications and collaboration inside smaller teams. It’s the form of software that may assist repair persistent communication challenges inside your group, which isn’t essentially a knowledge safety problem. However, it’s additionally helpful for speaking key compliance messages or supporting normal knowledge hygiene initiatives as nicely.
Engagement and Consumer Adoption: That is the place Slack and to some extent Groups, have let their person base down. Their platforms are very complicated and have persistently low person adoption charges to such a level that very often, workers skirt their use for acquainted client platforms. In flip, this leaves the person again at sq. one. SayHey Messenger was designed with an intuitive, client fashion frontend for unbelievable adoption charges.
Who Is SayHey Messenger For?
SayHey Messenger is helpful for nearly any group with real-time communication wants and knowledge safety challenges that — of their expertise — neither client nor enterprise immediate messaging options can adequately tackle. This consists of corporations that:
Must extra successfully handle a hybrid or distant workforce that’s presently working with a hodgepodge of “deliver your individual” communications instruments and enterprise-grade IM answer(s) with out enough knowledge protections
Function in extremely regulated industries with strict regulatory compliance obligations and intense inside knowledge auditing wants
Wish to preserve full management of their knowledge, together with message content material and historical past
Have intensive message moderation wants, whether or not because of regulatory compliance necessities or inside insurance policies (e.g., DEI frameworks)
Have excessive inside collaboration wants constructed round messaging software program
Have struggled to drive person adoption of different messaging shoppers or knowledge safety instruments
SayHey Messenger might be deployed in one among two ways in which greatest suit your group:
SayHey Messenger Enterprise is an unbiased cell app and internet app. This fashion, you and your colleagues can talk from wherever. Full with what makes your organization distinctive. This consists of branding, logos, colours, and another designs that can make it your individual. Inside days, it quickly deploys by way of a safe cloud atmosphere which permits for a fast launch.
SayHey Messenger Enterprise is a messaging platform particularly for companies that integrates into the software program system you probably already use, be it as CRM, ERP, or another platform–together with cell– that your organization makes use of. You may deploy it from your individual safe personal cloud atmosphere. By doing so, you’ll have the customizations to fit your firm’s distinctive workflows and processes. These embody SSO and Lively Listing integrations.
This thrilling, rising IM software can’t work miracles. Like all enterprise software program, it’s solely as efficient as its customers (and admins) enable it to be.
But, SayHey Messenger’s knowledge safety capabilities characterize a transparent enchancment on the established order. If that establishment isn’t working on your group proper now, maybe it’s time for a change.
Featured Picture Credit score: Christina Morillo; Pexels; Thanks!
Managing Editor at ReadWrite
Deanna is the Managing Editor at ReadWrite. Beforehand she labored because the Editor in Chief for Startup Grind and has over 20+ years of expertise in content material administration and content material growth.