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With greater than twenty years of expertise working in world shopper and retail firms, Piyush Chowhan is passionate for remodeling companies by leveraging know-how. At the moment the CIO of Saudi Arabia-based Panda Retail Firm, he’s centered on constructing revolutionary digital methods to maximise in the present day’s alternatives and put together the group for future disruptions.
In a free-wheeling dialogue with CIO.com, he throws gentle on his business-technology journey and the way he delivers outcomes and creates worth throughout organizations.
How did you get into know-how?
Chowhan: I’m a retail and shopper know-how evangelist who likes to allow enterprise transformation. This journey of over twenty years consists of working with digital and enterprise groups throughout the globe with progressive retailers like Walmart, Tesco, Goal, Arvind Group, Lulu Hypermarket, and Panda Retail. I used to be at all times fascinated by the ability of know-how and its impression on organizations that attracted me to work with these progressive firms to create enterprise worth. I’ve been part of massive transformation applications, which has saved me motivated to see what’s being created when it comes to digital and know-how adoption.
What has been your biggest profession achievement to this point?
Chowhan: Each profession expertise has its personal significance, and on daily basis is a brand new problem. I cherish every second of my profession that’s helped me use my abilities and information to impart digital transformation in massive enterprises. It offers me an important sense of satisfaction when the workforce that’s labored with me reveals its appreciation.
As a CIO, what was the hardest determination you took? Why does it qualify because the hardest, and what was the end result of the choice?
Chowhan: Management positions within the space of digital transformation are at all times posed with challenges that demand robust choices. Whereas at it, I’ve taken a number of such choices resembling legacy functions decommissioning and layoffs of redundant know-how sources. I consider in sturdy collaboration for key strategic choices. This has helped me construct dedication amongst workforce members and for them to face in opposition to any outcomes.
Describe a scenario the place you have been a part of a program or mission that didn’t outcome within the desired outcomes?
Chowhan: I’ve at all times believed that life is about studying from failures. Chaos report has printed knowledge that about 70% of initiatives don’t meet their desired targets. There are many initiatives that didn’t meet their targets. I took duty to study and ship higher the subsequent time round. Incrementality, agile processes assist cut back such failures so I’ve carried out an agile mindset throughout all my groups, which assist us to fail quick and study quick to keep away from massive scale harm.
As an expat CIO, what classes have realized in enterprise and know-how about trying to work in several geographies?
Chowhan: I like to work with individuals of various cultures and geographies. I’ve labored in massive world setups in numerous continents with very totally different kinds of management. The core outcomes are the identical globally, however the administration kinds are very totally different. I needed to adapt to gel with the native tradition.
How do you clarify the success you’ve had in your profession?
Chowhan: Be taught at each step and share the enjoyment. This has been my mantra for fulfillment. When you share your success with others, it multiplies many occasions over.
What high three business-technology traits are reshaping the retail sector?
Chowhan: The highest know-how traits in retail embody:
Frictionless Retail: The know-how round eradicating checkout-less shops goes to change into a actuality within the subsequent few years, opening large alternatives.
Algorithmic retail: Machine studying will take a really massive a part of determination making in retail, which might be aided by AI/ML options.
Generative Retail: The power for machines to work together with people will assist to create a CX that might be very totally different from what we see in the present day.
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