Proudly owning the Expertise – Cisco Blogs

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Whereas touring to Vegas for Companion Summit 2022, I had a couple of ideas of what I believed I would hear in keynotes and breakout periods primarily based on conversations with senior management.  At that time I didn’t know one single line might so completely wrap up what I really feel this yr is all about.

“Collectively, we personal our buyer’s expertise.”Thimaya Subaiya, Cisco Chief Buyer Expertise Officer

Our theme in Americas Distribution, Fueling Companion Success, hasn’t modified. It hasn’t and received’t change as a result of that’s why we’re right here. However so as to actually gasoline associate success, we have to be buyer expertise centered. The whole lot that was so flawlessly shared at Companion Summit pivots round this central message.
I do know you have got in all probability seen many wonderful blogs, articles, social posts, and even reviewed what was shared by going to the associate launch expertise, so I received’t reinvent the wheel there, however I’d like to focus on a couple of issues that match up with our Americas Distribution pillars for fiscal yr 2023.
Pillar: Individuals and Tradition
Chuck Robbins in his keynote tackle shared, “Simplify the whole lot, provide selection, ship wonderful experiences.” On this hyper-speed, multi-device, hybrid world we dwell in, to present clients the most effective expertise we have to proceed investing in Managed Companies, Cisco+, and different applications like Companion Lifecycle Companies. By offering our companions with options and decisions, we’re serving to to simplify not solely their shopping for expertise however the consumer expertise too.
Pillar: Alignment
We all know the long run is hybrid. Now we have been working towards a hybrid working, residing, and group expertise for years earlier than the pandemic required it of us. Within the enterprise world, we all know our clients are rethinking how they work and the first areas for this evolution are: IT, human assets, and amenities. Jeetu Patel, EVP and GM, Safety and Functions shared with the viewers, “98 % of conferences sooner or later can have not less than one participant who received’t be in the identical bodily house as everybody else.”  How our clients need to expertise life has modified and we’re right here to make these adjustments a actuality.
Pillar: Enhanced Distributor and Companion Expertise
Jeff Sharritts, the brand new EVP, Chief Buyer and Companion Officer, shared his concentrate on you and your companions. He desires us to have daring ambition, dedication, and responsiveness. Meaning we’re assembly our clients the place they’re of their digital transformation by providing them extra selection and adaptability, redefining what profitable means by way of realizing when clients win, all of us win, and enhancing our promoting and associate expertise by lowering complexity and dealing to make it simpler to do enterprise with Cisco.
2T Progress and Gross sales
I saved the most effective for final, and I don’t assume anybody might’ve mentioned it higher than Fran Katsoudas, EVP and Chief Individuals, Coverage, and Goal Officer. “As a enterprise, our selection is just not between pursuing income or positively impacting communities. Purposeful partnership is sweet for the world and for enterprise.” We wish our companions to see elevated progress and gross sales, however we additionally need them to see all of the unimaginable issues they’re doing for the communities, individuals, and cultures round them.
I hope you loved Companion Summit this yr and sit up for seeing you subsequent yr, in individual, in Miami on November 7-9, 2023. Our dedication to proudly owning the client expertise, collectively, won’t solely strengthen our aim of Fueling Companion Success, however may also assist you, our distributors, see a larger stage of accomplishment as effectively.
 
See what was shared within the keynotes and breakout periods right here on theCisco Companion Launch Expertise! 
 

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