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Innovation and agility are key indicators of enterprise success. For a lot of enterprises, the main focus is on modernizing and reworking their operations to innovate and keep agile – all with a watch on progress and embracing new alternatives.
“Each firm as we speak is a expertise firm. The query is, how do we offer the appropriate expertise and ease of use so our prospects can achieve a aggressive benefit and resolve their enterprise challenges?” says Adrianna Bustamante, vp of worldwide channel and alliances for Rackspace Know-how.
An extended-time VMware companion, Rackspace Know-how supplies the experience, steerage, and providers to assist firms create and execute advanced multi-cloud methods, in addition to modernize operations. Whereas usually beginning out to resolve short-term issues, Rackspace Know-how additionally ensures long-term success by way of ongoing administration and operational assist with managed providers.
Their concentrate on excellent buyer experiences all through the client lifecycle earned Rackspace Know-how the Lifecycle Providers Award for the Americas within the 2023 VMware Companion Achievement Awards. “Making a fanatical buyer expertise is a part of our DNA. We’re honored to have been acknowledged for an award that showcases our dedication to our shoppers,” Bustamante says.
Driving innovation with a robust partnership
Based simply earlier than the millennium, Rackspace Know-how has provided managed providers on prime of VMware expertise for many years. The partnership between the 2 firms allows each to offer prospects with new, modern options to beat the challenges of enterprise progress and evolution.
“Rackspace is optimistic about VMware Cross-Cloud managed providers as a result of they supply alternatives to create customer-focused, prescriptive, and easy-to-understand options,” says Bustamante.
Rackspace Know-how already takes benefit of the VMware companion ecosystem to enhance its managed providers choices with deep utility experience, and VMware Cross-Cloud managed providers make offering end-to-end buyer options way more accessible. “It’s a terrific alternative for companions to work extra intently collectively to assist everybody obtain extra for his or her shoppers,” she provides.
Modernizing airline providers
Rackspace Know-how had been working with a number one airline firm for a few years when the client approached them for assist with evolving their IT operations. Whereas modernization was the unique purpose, creating a transparent general utility technique turned out to be the principle hurdle.
After surveying the airline’s utility panorama, Rackspace Know-how suggested transferring a few of the workloads from the general public cloud into a non-public cloud powered by VMware, enabling an improved financial system of scale. On the identical time, the shopper was overhauling their commerce presence and practically all its present IT techniques. The Rackspace Know-how built-in, multi-cloud strategy not solely modernized the airline’s present operations, nevertheless it additionally set them up for future progress.
The airline noticed a 300% improve in on-line gross sales when the brand new website, bolstered by the improved expertise, went stay. However much more importantly, due to their belief and confidence in VMware and Rackspace Know-how, the airline can now focus extra on its core enterprise, enhance consumer expertise, innovate extra shortly, and be extra agile than ever.
“Our partnership with VMware was vital,” says Bustamante. “Their assist with design troubleshooting, in addition to their schooling, imaginative and prescient, and experience, made it so our workforce may keep targeted on driving the appropriate outcomes and make sure the shopper’s success.”
Rackspace Know-how strives to take a customer-first, cloud-first strategy and supply multi-cloud experience to assist shoppers remodel their group and ship the appropriate enterprise outcomes. Bustamante says, “Our relationship with VMware is important to assist us not solely convey that degree of experience and resolve these challenges but additionally develop new, modern options to assist prospects proceed to succeed.”
To be taught extra about cloud-smart firms that assist prospects scale back prices, like Rackspace, go to the sources on VMware Companion Govt Edge, and take a look at our Cloud Sensible Technique whitepaper.
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