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Again in October 2022, I informed you about how Cisco Studying Companions could make your life simpler. However now I need to inform you in regards to the methods we empower our Studying Companions to information clients to achieve their studying objectives.
In terms of the large image of assembly buyer calls for, Cisco Studying Companions are vital. On the Cisco Companion Summit this 12 months, Oliver Tuszik, Senior Vice President, International Companion Gross sales and GM Routes to Market, talked in regards to the ‘Age of the Companion’ in his keynote tackle. In his weblog, Cisco Companion Summit 2022 Ushers within the Age of the Companion, he explains that clients anticipate “quick, versatile, and easy options with extra automation and self-serve capabilities.” Studying Companions are so vital to merging the items of an answer. By incorporating their distinctive skills and perception, they ship options and guarantee a high quality buyer expertise. That’s why it’s so essential to work collectively, constructing learner stickiness (info that sticks lengthy after the coaching is over).
Listed below are 5 methods Cisco Studying Companions pave the trail to buyer success, leveraging our studying options and their experience to customise the training journey.
#1: Cisco Digital Studying: Companions as digital studying guides
One of many predominant items of suggestions we received at Companion Summit was that clients are interested by versatile, self-paced, mentored studying choices along with attending instructor-led coaching. What higher approach to treatment this than with digital studying and a Companion to information you?
Cisco Digital Studying has at all times been an effective way to maneuver via your coaching at your personal tempo in your personal time. However typically learners might use a information to assist them determine what programs to take or reply questions on these they’re already taking. That’s the place a Studying Companion could make an enormous distinction—serving to clients construct a targeted and efficient studying plan throughout the large image of their studying journey. And newcomers to digital studying can get help from their information so that they don’t should really feel alone on their journey.
#2: Cisco U. gives Cisco Studying Companions with content material options
However extra than simply providing learners a digital subscription, Cisco is constructing a method that includes Companions working in tandem with our new digital studying expertise, Cisco U.
A predominant a part of our technique is to contain Companions who can optimize Cisco’s new learner expertise throughout their first engagement with Cisco U.
We plan to supply options for Companion content material contributions so Studying Companions can construct personalized options for his or her clients’ coaching wants. We’re additionally providing Companions new methods to coach and certify the Cisco neighborhood in a extra versatile and guided manner via our learner journeys inside Cisco U.
Increasing our gross sales neighborhood and enhancing the Cisco gross sales lifecycle has at all times been a part of our philosophy to construct on the ability of the accomplice ecosystem. The supply of Cisco U. via our Companions will solely strengthen this philosophy as we roll it out to the training neighborhood.
#3: Digital Studying: “New Yr, New Abilities” promotion
In mild of a brand new 12 months and reaching new objectives, Cisco is working with our Studying Companion neighborhood to construct digital supply of our learners’ certification journeys. The newest 20% gross sales promotion, known as “New Yr, New Abilities” (a limited-time provide via January 20, 2023), was an effective way for Studying Companions to assist launch the brand new 12 months for patrons’ digital coaching methods.
We look ahead to the success of this promotion and to including extra promotions within the coming months to additional interact our Studying Companion neighborhood with our clients.
#4: Custom-made studying and guided studying paths
Via our Companion By-product Works (DW) program, Companions can customise content material and now have extra versatile choices to submit further content material and ship programs that make sense for his or her clients. And providing personalized content material additionally applies on this planet of digital—the very factor we’re planning to ship via Cisco U.
#5: Flexibility to obtain new alternatives via digital, hybrid, blended studying
Cisco Studying Credit (CLCs) may even play an enormous position via how our Studying Companions ship Cisco U.
With CLC redemption via Cisco, Studying Companions can ship Cisco coaching in a mode that can profit clients via digital supply in addition to ILT. Their gross sales of Cisco Digital Studying (CDL) with the usage of CLCs will assist familiarize learners with the idea of digital studying, hybrid studying, and even blended studying.
One instance of placing CLCs to good use is thru attending CiscoLive in Amsterdam or Las Vegas, the place attendees may have loads of alternatives for certification, stay coaching, demos of Cisco U. and conferences with Studying Companions.
We have to stick collectively
This trajectory of latest plans for our Studying Companions solely strengthens as we transfer via 2023. We would like our Companions to stay with us via all sorts of studying alternatives:
They’ll play a key position sooner or later supply of ILT as we open extra programs for which Companions can ship ILT from their very own portfolio.
We’ll be increasing Studying Companion packages, such because the DW program, so we will convey Cisco CX and our Studying Companion Neighborhood collectively to ship the very best buyer coaching options.
Whereas we all know that in-person coaching will nonetheless play a key half within the growth of our Cisco clients, we additionally need to guarantee Studying Companions keep engaged with clients who’re first beginning out with Cisco U. Our Studying Companions will play a pivotal position in guiding clients with new methods to ship a personalized and guided learner journey via Cisco U. and the focused digital content material.
Look to the subsequent couple of quarters in 2023 for extra enhancements to Studying Companion digital packages, the place we work with our Companions to ship customized journeys for his or her clients via guided digital studying.
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